When I considered buying my first Morgan, I expected to buy it from a nice old gent in a flat cap, a real gentleman enthusiast, working from an old dealership that was more 1950s shabby than glass and chrome BMW-style mega-dealership; and, herein lies the rub.
It is my opinion that because we hold these cars in such high esteem, we expect the dealer network to be bathed in the same aura of 'specialness'; however, in my experience, this isn't always the case.
As with all car dealers, there are great ones, average ones and awful ones; Morgan dealers are no different.
I would say that there are some very enthusiastic dealers/sales people within the Morgan network - probably as a percentage more than in any other network - however, there are also salespeople who are in it primarily for the money (which if we're honest, isn't necessarily a negative (we all have to make a living) as long as they make their income by giving exemplary customer service).
What I personally find an affront is poor customer service (in any industry) and shoddy product knowledge. Morgans aren't a product that changes drastically and yet some of the product knowledge within the dealer network is poor at best.
That said, there are some very good dealerships and their names seem to come up time and time again when it comes to customer focus, product knowledge and delivery on promises made. Most have been named on this forum time and time again.
My advice is to ask around - Morgan owners tend to all have stories that share similarities regarding positive and negative experiences.
(this is a bit of a ramble - I need a coffee
- but I'm sure you get my point)
