most people are more than happy with DVLA services
I think you're right, Will. The DVLA services I use (VED, MOT Reminder, Vehicle Status) work really well in my experience.
Actually, I mus say the other on-line Government services are pretty good too. From on-line VAT returns and real-time PAYE to medical records, Doctor's appointments and repeat prescriptions. They are all loads better than the old manual systems.