That sounds like my local franchised dealer, too Steve!
But, it's not just dealers.
I had a water meter fitted back on 10th October. ST Water refused to change to metered billing - allegedly waiting for their contractor to inform them the meter had been fitted. STW didn't even acknowledge any contact forms and emails.
Roll up Consumer Council for Water. One email on Jan 1st. Response this morning that they had spoken to STW and my account would be updated on 6th to show metered billing. Half an hour later, phone call from STW accounts. Now all sorted, with a refund coming of nearly £190 plus my average monthly billing (I read all meters on 1st of month) should now be around £11/month (as against the rateable charges of £51).
Should have fitted a meter years ago and certainly after
passed on in 2017.
