JLR dealers are hugely variable. We bought a Disco 3 new from S***stone Nottingham in 2005. The ownership experience was terrible.
Just one example - of many - the programmable button on the remotes stopped working when the car was under warranty. The only reason they didn't charge me for the repair was that they had kept me waiting for 2 hours longer than originally promised because the workshop roller shutter door had seized up. disco3. discussion forum gave me the nod that this is the most unreliable workshop door in the country - they have used the excuse so often. I was fairly vocal re their incompetence and I know I lost them at least 4 new car sales.
Second service onwards, we started using Marshall Land-Rover in Melton Mowbray (18 miles away instead of 6) and noticed a couple of changes:
1) The ownership experience was transformed
2) No more annoying faults
3) A main service was nearly £100 cheaper.
We now own a Disco 4 bought second hand from Marshalls Melton Mowbray. It is now 7 years old and I still take it to them for servicing - because they do the job properly and, if the bill is creeping up a bit, offer a small discount to sweeten the pill.
One of the differences, in my view, is that the Marshalls service team is at least partially unchanged from when the branch was a smaller independent Land-Rover dealer. Several of the technicians run Land-Rovers of their own too.
Last edited by Paul F; 03/01/20 02:15 PM.
