I had a dealer sell me a car that I custom ordered with some specific items, like locking differential and the vehicle , a Ford truck, did arrive with the special differential. What the dealer had done was when they got the truck someone had changed the badges on the truck to indicate it was a 3/4 ton when in fact it was a 1/2 ton. It took me a couple of years to figure it out and it was a different dealer that pointed it out!.
The experience that JB62 had does not surprise me at all.
