In 55 years of banking with a Current account I have never paid a penny to them or borrowed a penny, likewise with credit cards the only time they make money out of me is when I fail to shuffle money into a savings account (not with them) and then they are on the phone with help and advise of where to put the money but they can never match the best rates.
I feel fortunate that I haven't had to incur any bank charges tbh.
Back on thread, I can barely believe the incompetency you boys have been subjected to and you have my sympathy.