However, your contract is with the dealer (assuming you bought from a dealer). He has obligations under the sale of goods act. The law says the item must be: - of satisfactory quality – last for the time you would expect it to and be free of any defects - fit for purpose – fit for the use described and any specific use you made clear to the trader - as described – match the description on packaging or what the trader told you
If an item doesn’t meet any of these rights, it is faulty and you will usually have the right to a: - repair - replacement - refund
The dealer may well ask for backup, help, assistance, advice (money) from the manufacturer. And that's fine. But it has no bearing on his responsibilities under the act or his implied contract with you.
