Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 Shady and Uresponsive Dealer

So the buying experience with these people was dreadful. Sales pitch was deliberately misleading; and once they had me by the balls, the tone changed and the games began. My enthusiasm was met with incredibly petty and deceptive sales practices, including elusive pricing/terms and numerous misrepresentations. I have it all in writing.

Finally after nearly seven months of delays, a clearly used “new” car was unceremoniously delivered with inexplicably high delivery mileage and a string of defects. We know not every Morgan is necessarily perfect out of the box, but when things do go wrong you would expect at least some concern and sincerity from the dealer you’ve entrusted with your $60000. But no, nothing. Not even a pro-forma apology, let alone any gesture of goodwill. What I did get was lame excuses and a promise to rectify to my satisfaction at the earliest opportunity, which was good enough for me to accept delivery at the time. In hindsight that was probably a mistake.

Only eight months and 2000 miles later, the car is out of commission. Most recently a bushing came off the rack and ripped the boot in two on the passenger side. It wouldn’t surprise me if it had already dislodged by the time I picked up the car. There had been a sharp pull to the right from day one, and for some reason the problems with the car seem to be focused on that side.

Meanwhile the car is useless as the clock ticks on the weather and the warranty. It’s now been a freaking month since I’ve asked to bring the car in. Three days later came an apology for the delay with a promise they’d reply the next day. But the green light never came.

After waiting patiently another couple weeks, I reached out to them again, this time expressing my hope for a fresh start together, and optimism that all the “niggles” could be managed. I did ask if they were aware of any storage or transport damage/incidents that may account at least in part for some of the more (unusual) problems, particularly on that side. It’s been over a week, still no answer. Before they had my money they would often respond within minutes. Funny how that works.

I have been extremely patient from the start, and did what I could to make it work; not least by looking past the questionable ethics and rectifying some of the (numerous) faults on my end. Perhaps so cordial and patient that the dealer now feels free to abuse my patience like some kind of sucker. In fact it almost seems like they’re trying to run out the clock on the lemon law without realizing that either way I have the wherewithal to sue the f*ck out of them in civil court to relieve my frustration, no matter what it costs. I really hope they don’t give me a reason the next time we talk, because after being ignored for a month as my unreasonably expensive “brand new” tricycle is going to sh*t, I’m on a hair trigger. Everything wrong with the car will be fixed one way or another.

Anyway, do I have any alternatives for warranty work? I mean the damage from their shoddy prep work and inexplicable “test driving” (of my brand new factory-ordered/tested car, supposedly shipped door to door in an individual container) isn’t exactly reassuring. I’ve learned they’ve been sued at least twice before, and reviews suggest they can’t be trusted to honor the warranty. Any help/guidance, or just moral support would be very much appreciated.

Thanks very much