I think they might be spinning you a yarn Richard.
If they did the service then you should give them a little squeeze to correct the error they have created which could affect the value of your vehicle for which they are liable and so they might like to resolve the issue if they want to be considered for future work. Perhaps drop the line "Mini customer service told me this was an error by you and you should resolve it". It takes them 1 minute and the cost would have been factored into that service so they have already been paid for it!
Snap-On was a customer of mine and we did some work on their mobile devices, tablets, laptops etc. Most people know Snap-on for the toolkits but in fact they make most of their business in the dealer/manufacturer space. I believe that the tablets are able to read the vendor specific codes rather than just the default warning set OBD provides. So if a third party garage takes one of their devices and a "full" subscription to the software then they can resolve most codes. I don't think this interfaces to the service record computer back in most makers HQ/Bunker/Cloud.
The local MB franchise near me (Tony Purslow in Basingrad) sold out a couple of years back and the new lot were less engaging. Tim Purslow (brother) started as an independent just outside town not long after. They have the workshop computers. Separately they also pay for an account on the MB service system, as a result they are able to update the service record.
I think this situation is true for most of the electronic logs ? I think there was an action in the EU to stop the manufacturers from blocking access to the system which was considered anti-competitive. Instead they price it up (annual or per-transaction) and require gates (certified engineers, use of parts etc) to make it difficult. In some ways I am pleased because it means you can still retain some provenance without being scalped by less than effective main agents.
Last edited by Alistair; 21/02/23 09:01 AM.
