It is great when you need a hand, but please do not use the service if you do not need it. As a 73 year old regular flier I do not need it and hopefully never will, but would be sad if the service gets devalued by people just trying to avoid queues
I would agree with that having experienced Heathrow wheelchair service for my wife a few years ago. My wife broke her hip joint in a fall whilst visiting the UK, after the surgery and having being cleared to fly home we had to have the airline and Heathrow care teams assist her getting to the aircraft,etc. The ambulance dropped us off curbside at the Terminal the airline team with wheelchair were waiting for us, they whisked us through check in to the Heathrow team. This is where I witnessed the chaos and abuse of the assistance service, we were immediately looked after and taken through security and to the First Class lounge then onto the aircraft. What I saw were perfectly able bodied people pretending they couldn't walk and demanding assistance but were very able once they got past security, our porter who was Indian told me the Indians were the worst and hated when their planes landed.
