All those fake ads on the radio saying Octopus customer service is wonderful. Oh another flying pig just went over the house.
I've found Octopus customer service to be very decent. Someone always answers the phone or responds to emails which, in itself, puts them ahead of almost all service providers I've dealt with. I have several friends with them too and they're all quite happy..
You can add me to that list as well - I've previously had accounts wih npower, Eon and Bulb and had monumental billing fuckups with all of them that took an age to sort out. Customer service was appalling. Been with Octopus for five years now - they missed a bill one month, I emailed them and it was sorted with 24hrs and they gave me a credit as an apology.
Many moons ago I lived in a small flat in Colchester and was getting continually harrased by British Gas regarding an unpaid bill. However I didn't have a gas supply to the house. Again took an age - was threatened with baliffs etc. I finally managed to get a manager to come round, and only then did they accept there was no gas supply to my flat. There was a gas meter outside my front door, and he wanted to know who's flat it serviced, but I politely advised that it was not my problem and may be he should knock some doors.......
