https://www.bbc.co.uk/news/uk-52732818Coronavirus: Serco apologises for sharing contact tracers' email addresses
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Outsourcing firm Serco has apologised after accidentally sharing the email addresses of almost 300 contact tracers.
The company is training staff to trace cases of Covid-19 for the UK government.
It made the error when it emailed new trainees to tell them about training
Serco said it had apologised and would review its processes "to make sure that this does not happen again".
Contact tracing is a system used to slow the spread of infectious diseases like coronavirus. It is already being used in other countries including Singapore and Germany.
In the UK, Health Secretary Matt Hancock said 21,000 contact tracers have been hired, some of whom are healthcare professionals.
They will gather contacts from Covid-19 patients and trace those people by phone or email to slow the spread of the disease in the community.
Serco is one of the companies hiring, training and operating the 15,000 contact tracers who do not have clinical training.
#rant mode off.
#despondent mode on.
I am not certain what confuses me more.
You are developing an application to manage contact tracking.
You write the application so have control over the activities.
If someone is considerate enough to download and use the app then they have a self interest in complying.
You then need 21,000 contact tracers to do the job manually ? Really.
Does the App not just flash up big red lights and say - you have been in contact with a suspected COVID19 contact - go for a test now. If I got that I would be in the queue in moments. If I was really clever I would link it to the appointment booking system to optimse health service time and resources.
Why do I need 21,000 people to do the job? I do get the fact that some people are more like Donkeys and as stubborn as mules but do I need 21,000 people to call them and if so are they really more likely to respond to a call from someone they know about as well as a car accident claims hotline?
I wonder who retired into this job at SERCO. Surname Cummings, was last week the interview at a certain Castle.....
