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Thank you CooperMan, that is exactly what I sent the dealer today.



I raised my complaint on 28.12.2022 so if the factory indeed in "shutdown" i.e. Christmas Holidays it gets even more interesting.. Let's see what the dealer says..

We should probably list out all the configurator problems and send it to them:
1. Stitching color issue (super 3 CH problem)
2. options to get different colors for the cockpit (Matte silver, Matte graphite, Matte body color) - not available in config.
3. Raven wood is now piano black plastic - Config only shows raven wood
4. Headlight mesh option is not available - config shows as available option but not in the pricing sheet
6. Mild steel vs Stainsteel exhaust - config shows as available option but not in the pricing sheet
7. No sport exhaust option in the config - it is available in the pricing sheet.
7. Pricing:
- Fly screen pricing in the configurator is different than in the pricing sheet ( i guess now all pricing in the config are in Pounds before it was in $ so it is hard to tell if it is still a problem).
- it is unclear to me if the Rest of the world surchage is applied

I'm sure there are more but that's the quick summary I could come up with.

8. £195 buys you ONE passenger floor mat. Not 2 floormatS as described. Maybe my drivers one went missing in transit... I am sending mine back and asking for a full refund.

I think I can see what's happened here, putting my configurator builder hat on.

1. If you look at an actual image of the Super 3 logo stitching you will notice that it's a negative stitch pattern. The 'Super 3' isn't stitched but rather the areas around it. Having this in contrast would look horrible and only really works as a blind stitch. Blind being the same colour as the leather.
2. Taking point 1 into consideration, production likely decided to offer just the one option of 'blind' emblem so that regardless if one selects the wings or 3, the trim shop knows what to do.
3. This wasn't fully communicated to the configurator team and treated the Morgan wings emblems as they are for the rest of the line up.


I know for the cars we build, production needs an option code on what emblem and it's colour state, Blind, Contrast or a fixed colour. It would never be a single code of 'emblems'

This of course doesn't help you whatsoever but thought I'd shed some light on what might be at play.

If it helps, many ultra luxury and sports brands do offer a Blind option for emblems and you would be surprised on how many pay for this vs. a Contrast.

If it were me, I wouldn't want that part of the leather replaced just in case the batch they replace it with is different. I also work in leather and also see it in the factory I work at. Not all hides match one another and even the pigment can be ever so slightly off. I'd ask for a refund of the option and a goodwill gift for the trouble. Again, just my personal view

Thank you very much Perry for the insights and explanation. I will consider having to live with my "ultra luxury" Super 3 - but first I want to get some insights how the customer service at Morgan is "ticking" i.e. how the dealer response will look like I am a new customer to Morgan (having owned many different car brands) so I am just curious to see how they deal with IMHO justified complaints. It is really not about getting a "discount", more of a principle. If they proud themselves to have "the most configurable Morgan ever", then please deliver on the promise. Having said all this, I am still full of excitement and joy when I look forward to picking up the car.

If you start from the view that Morgan have a poor record of delivering "sorted" new models. That they continue to ignore sound engineering feedback from the astonishingly knowledgeable customer base and that you are acting as the direct opposite to paid test pilots, you will i am sure, love your Super 3. The big issue for me appears to be that a proportion of the dealer network have forgotten that in the UK at least, the customers contract is with them and not Morgan.

Thank you very much Perry for the insights and explanation. I will consider having to live with my "ultra luxury" Super 3 - but first I want to get some insights how the customer service at Morgan is "ticking" i.e. how the dealer response will look like I am a new customer to Morgan (having owned many different car brands) so I am just curious to see how they deal with IMHO justified complaints. It is really not about getting a "discount", more of a principle. If they proud themselves to have "the most configurable Morgan ever", then please deliver on the promise. Having said all this, I am still full of excitement and joy when I look forward to picking up the car.

I have ordered my car with black leather seats and light grey stitching, as you can see in some of my pictures further up in the thread. I have also ordered the winged Morgan logo to be stitched between the two seats. When I went to visit my car at the dealership, I noticed that the Morgan logo is stitched with black thread instead of the light gray used everywhere else on the seats. So black logo on black leather seems a bit pointless (and invisible...) to me. According to the configurator, the logo is supposed to be the same color as the stitching in the seats.