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SORN
by OldSkrote - 31/07/25 02:07 PM
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New
by Rex_tulips - 30/07/25 07:59 PM
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Forums34
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Aug 24th, 2023
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Joined: May 2007
Posts: 4,608 Likes: 14
Part of the Furniture
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Part of the Furniture
Joined: May 2007
Posts: 4,608 Likes: 14 |
It saddens me to read this thread; and some of the other "quality" related issues that have appeared in other recent threads. I also feel really sorry for some of the members of this site; like Ivanford, who with every good reason are feeling let down by their purchases.
I do hope those at Morgan who access Talk Morgan take the issues seriously and get them sorted really soon.Maybe they should also seriously consider some personal action towards recent new owners.
Of course any manufacturer has issues (anyone who has driven Range Rovers will know); but Morgan is different and I think we all feel a real attachment to the cars we drive and MMC.
My own 4/4 was 2 years old when I bought it. I had a very limited budget and on advice bought the newest car I could with the money I had. That turned out to be a 2003 Runabout.
Over the period of my ownership I have had huge pleasure from upgrading it, as and when funds allowed.
My Morgan has been the source of many new friends, six trips to the continent, numerous Morgan events plus the real pleasure it gives me everytime I drive it.
I suppose I wish that every owner can have that sort of pleasure from their own car, so I do hope the problems get resolved quickly and that a lesson is learnt for the future.
Bud (with his serious head on)  and here's sometning to move this thread on http://www.youtube.com/watch?v=0scpRxDwRlI
Steve A11OGE Red 1989 4/4 4 seater
'A Morgan is for life, not just for Sundays'
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Joined: Apr 2011
Posts: 8,646
Needs to Get Out More!
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Needs to Get Out More!
Joined: Apr 2011
Posts: 8,646 |
To my mind it is really up to the dealers (who are after all the ones who've taken the deposits) to keep the punters informed as to what is going on, but it is up to the factory to supply the dealers with the necessary information. As is often the way, not being kept up to date is more annoying than the delay itself. The factory must make it a priority to come up with a viable and realistic timetable, and to communicate what the reasons for the delays and what the likely solutions are.
When I worked in the sales office at Contessa Yachts I suffered under a sales manager who to help close the deal went in for quoting customers the delivery date he thought they wanted to hear rather than one which bore any relation to reality. I was then left to field calls from angry clients who had maybe booked their holidays to sail the much anticipated new boat which had no chance of being ready in time. When people who have ordered 3 wheelers expecting them to be delivered over the winter find that they still haven't arrived & so attend (for example) Le Mans classic in the family mondeo instead, they are going to be greatly vexed.
I understand all the difficulties faced by MMC in this matter, but keeping the customers happy has to be one of the top priorities of any business.
Giles. Mogless in Paris.
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Joined: Aug 2011
Posts: 7,553 Likes: 88
Talk Morgan Guru
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Talk Morgan Guru
Joined: Aug 2011
Posts: 7,553 Likes: 88 |
Great stuff 
Bud
4/4 "Stanley"
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Joined: May 2007
Posts: 4,608 Likes: 14
Part of the Furniture
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Part of the Furniture
Joined: May 2007
Posts: 4,608 Likes: 14 |
Great stuff pleased you liked it. I only discovered this today, and can not stop playing.
Steve A11OGE Red 1989 4/4 4 seater
'A Morgan is for life, not just for Sundays'
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Joined: Sep 2006
Posts: 4,564
NGUNS!! Part of the Furniture
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NGUNS!! Part of the Furniture
Joined: Sep 2006
Posts: 4,564 |
I fully agree with Mike, the management of this business is a complete joke. I think if I had known what I know now I would never have got involved with Morgan products. If most of us on here ran our affairs like this we wouldn't be in business for long. In the current climate it's hardly good enough.
It would at the very least be courteous to give waiting customers some updates on progress.
I'm nearly at the stage now where I could walk away. Wow thats a bit strong? I have no idea how to make a motor car and particularly not one that requires many different parts from many different sources, but I do know that in building houses there are always issues and unforseen circumstances that appear out of nowhere and that then impede and obstruct the program (and budget!) that I had previously forecast. If someone came up to me and told me that me and my management team were "a complete joke" thus, I would be somewhat irked to say the least! Getting deeper into the issue and trying to keep emotions somewhat out of it, I guess that there always will be frustrations and problems and it's how these are dealt with of course that matters most in the end. What we don't know though is how these are being dealt with exactly, and as has been highlighted before, nor should we necessarily? But I guess we are looking for re-assurance and info on when things look like they will hopefully be resolved. With whom did you place your order Ivanford? I would also revert back to what was said above that is, is it the factory's responsibility to respond to every customer and potential customer directly? Surely that is what the Dealer Newtork is for and why they exist? I fully accept of course that if the dealer fails then maybe the re-course is with MMC but then the issue is "your Dealer is failing in his duties"; and if thats the case I'm pretty sure a phonecall to the factory Dealer liasion (whoever that may be?) would at least garner a response. I have seen too many threads on other forums about emailing issues, whats wrong with picking up the phone? Of course if your order is directly with the factory then it's a different scenario. I can only end with a re-iteration that I'm sure MMC would not want a single minutes delay and the criticism and lynch mobbing would be so much greater if they released the vehicle with a heap load of issues. Lets hope that all this extra time taken is for the benefit of the finished product; and if any of the Dealers or factory personnel see this and are able to give some insight then please feel free to use this forum to do so? Lastly (and it is lastly, honest) I know Morgans are not the same as any other car, or car factory, out there but the benefit we get from that statemnet (the community, the individuality, the hand-builtedness (I invented that word) the personal involvement, the soul) must I guess be evened up also with the downside of more components to marry-up, less development budget/funding, smaller Dealer Network and maybe even slower communications due to less staffing levels?
Cheers
BtG
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Joined: Jul 2011
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Talk Morgan Enthusiast
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Talk Morgan Enthusiast
Joined: Jul 2011
Posts: 1,948 |
Lastly (and it is lastly, honest) I know Morgans are not the same as any other car, or car factory, out there but the benefit we get from that statemnet (the community, the individuality, the hand-builtedness (I invented that word) the personal involvement, the soul) must I guess be evened up also with the downside of more components to marry-up, less development budget/funding, smaller Dealer Network and maybe even slower communications due to less staffing levels?
Though I don't have this poster's length of experience with Morgan, I couldn't agree more with the sentiment. When a small company puts out products as innovative and individually-crafted as those Morgan is offering, at a similar price point to mass-poduced cars, you cannot have the same expectation you would have of a large manufacturer around production scaling and speed of solving any issues etc - all, of course, perfectly communicated by a large and well-oiled PR machine. Yes, the Morgan factory may take a while to return calls (most recently I found the person I needed to speak with was giving technical training to European Morgan agents that day, as well as dealing with mine & no doubt many other customer issues...) but on all occasions the desire to help, take responsibilty and provide solutions has been outstanding. Long may Morgan continue to do things its own way. My personal award for bad order-book management and appalling customer service & communication must go to Porsche, who relieved me of £10,000 for a build slot which 'disappeared' 11 months later - no explanation, no apology and no interest on the free loan I had given them.
Stuart
"There's no skill substitute like cubic inches."
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Joined: Apr 2011
Posts: 8,646
Needs to Get Out More!
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Needs to Get Out More!
Joined: Apr 2011
Posts: 8,646 |
I love it. However it gives me a slight sense of déjà vu. One of the treasured records in my old collection of vinyl is the Howling Wolf London sessions. One of the tracks performed on it by Howling Wolf (with .......Eric Clapton, Bill Wyman, Charlie Watts & Stevie Winwood) is Little Red Rooster.
Giles. Mogless in Paris.
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Joined: Oct 2007
Posts: 423 Likes: 2
Learner Plates Off!
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Learner Plates Off!
Joined: Oct 2007
Posts: 423 Likes: 2 |
I fully agree with Mike, the management of this business is a complete joke. I think if I had known what I know now I would never have got involved with Morgan products. If most of us on here ran our affairs like this we wouldn't be in business for long. In the current climate it's hardly good enough.
It would at the very least be courteous to give waiting customers some updates on progress.
I'm nearly at the stage now where I could walk away. Wow thats a bit strong? I have no idea how to make a motor car and particularly not one that requires many different parts from many different sources, but I do know that in building houses there are always issues and unforseen circumstances that appear out of nowhere and that then impede and obstruct the program (and budget!) that I had previously forecast. If someone came up to me and told me that me and my management team were "a complete joke" thus, I would be somewhat irked to say the least! Getting deeper into the issue and trying to keep emotions somewhat out of it, I guess that there always will be frustrations and problems and it's how these are dealt with of course that matters most in the end. What we don't know though is how these are being dealt with exactly, and as has been highlighted before, nor should we necessarily? But I guess we are looking for re-assurance and info on when things look like they will hopefully be resolved. With whom did you place your order Ivanford? I would also revert back to what was said above that is, is it the factory's responsibility to respond to every customer and potential customer directly? Surely that is what the Dealer Newtork is for and why they exist? I fully accept of course that if the dealer fails then maybe the re-course is with MMC but then the issue is "your Dealer is failing in his duties"; and if thats the case I'm pretty sure a phonecall to the factory Dealer liasion (whoever that may be?) would at least garner a response. I have seen too many threads on other forums about emailing issues, whats wrong with picking up the phone? Of course if your order is directly with the factory then it's a different scenario. I can only end with a re-iteration that I'm sure MMC would not want a single minutes delay and the criticism and lynch mobbing would be so much greater if they released the vehicle with a heap load of issues. Lets hope that all this extra time taken is for the benefit of the finished product; and if any of the Dealers or factory personnel see this and are able to give some insight then please feel free to use this forum to do so? Lastly (and it is lastly, honest) I know Morgans are not the same as any other car, or car factory, out there but the benefit we get from that statemnet (the community, the individuality, the hand-builtedness (I invented that word) the personal involvement, the soul) must I guess be evened up also with the downside of more components to marry-up, less development budget/funding, smaller Dealer Network and maybe even slower communications due to less staffing levels? I believe most people are aware that there are issues involved in building a new car and a potential for unanticipated problems. The issue here is the lack of even minimal customer service. Your analogy to the building business is a good one, up to a point. As you noted, the project moves along, difficulties may arise that may impact the timeline, the budget or both, granted. If however, you fail to keep your customer abreast of the situation (especially if he inquires) then you and your management team would truly be "a joke" If there are actually 800 orders in place, then this group of lynch mobbers (aka customers) has funded the company to the tune of somewhere around $4,000,000. I think that kind of investment warrants some sort of update as build dates come and go without comment. In regard to contacting the dealers, the dealers are in the same position. Their inquiries are ignored also. How hard would it be for the company to write a status update as to the issues and the estimated impact on build dates? Too much to ask for after approx $4,000,000? I think not
Lance
1981 Plus 8
2016 Three Wheeler
2022 Corvette Stingray Convertible z51
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Joined: Sep 2006
Posts: 4,564
NGUNS!! Part of the Furniture
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NGUNS!! Part of the Furniture
Joined: Sep 2006
Posts: 4,564 |
Your analogy to the building business is a good one, up to a point.
As you noted, the project moves along, difficulties may arise that may impact the timeline, the budget or both, granted. If however, you fail to keep your customer abreast of the situation (especially if he inquires) then you and your management team would truly be "a joke"
You are right in one aspect and that is that my "building analogy is right to a point" - like most analogies.  However I will have a rapport with my (most likely single) client or his professional representative. I will not though be issuing any updates to his funders (or their shareholders in their thousands). And thus quite frankly coming on site expressing yourself to me as above in such circumstances would only expose your arrogance, ignorance and lack of manners. I think this analogy is done now.
I believe most people are aware that there are issues involved in building a new car and a potential for unanticipated problems.
The issue here is the lack of even minimal customer service.
...................
In regard to contacting the dealers, the dealers are in the same position. Their inquiries are ignored also.
In what way is there even the "lack of minimal customer service"? Can you even read the posts above? The only person who has posted of recently writing and enquiring received a response in under 12 hours? The only two people I know well who have an order outstanding are receiving info and feedback, one from the factory as his order is with them, and the other from his dealer. If you want to make a sensible factual comment fine, but please leave the amateur dramatics out of your rhetoric. And finally as for your last comment, you are suddenly the spokesman for all the Dealers??? And let's by some miracle say you have been elected into such an exalted position; as a Dealer do something about it. Ask for a comment/indication/idea and issue that statement to the numerous customers of yours that are frustrated by the delays. Unless of course all the Dealers you represent have lost all their phone numbers and the address of the factory. Lance, I hope that addresses your obviously bitter mindset, though I doubt it will have done anything to change it in any way. You so remind me of someone else  To everyone else, In general, I am not 'defending' MMC and saying they are beyond reproach. To the contrary of course, in this small community I referred to earlier it would be nice for some more accurate info to be put out there. I just wanted to address the other side of what may or may not be happening, add balance and highlight both the fact that there should be a protocol for addressing concerns (not just posting on forums) and that maybe emotions were running a bit too high with certain posts IMHO of course. Have we even thought about whether MMC even know when they will have resolved these 'issues'? Though I am sensible enough to acknowledge that doesn't abdicate keeping completely schtum. Maybe all this debate will enable the dealers to get some info that they can disseminate through this medium or another?
Cheers
BtG
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Joined: Apr 2011
Posts: 317
Learner Plates Off!
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Learner Plates Off!
Joined: Apr 2011
Posts: 317 |
If there are actually 800 orders in place, then this group of lynch mobbers (aka customers) has funded the company to the tune of somewhere around $4,000,000. I'm not going to weigh in on this topic, but did want to comment on the notion that Morgan could have pocketed the equivalent of 4 million U$D. Rather than deposits having been sent directly to the factory, I would expect that funds were given to, and retained by, franchised Morgan dealers, without financial benefit to the Morgan factory until a vehicle is delivered.
Steve 
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