Frank - I remember when I bought my S60 from my local Volvo garage a while back.
I was sat waiting for something and watching an affluent looking couple who came in looked at the new showroom models and were ignored.
They obviously wanted attention, they stood, waited some more were ignored for ages and eventually threw up their hands and left.
Working in sales, I could not believe what I was seeing.
Soon after, the garage closed.
The Morgan, family owned garages might seem a bit quaint I suppose to some compared to the glass and chrome palaces but I love em.
Like the Ledgerwood open day last Saturday, I'd only bought a pot of paint from them five months earlier and they remembered who I was!
You know it makes sense! 
