Originally Posted By asbojohn
The Factory focus is firmly on Customer care and meeting expectations as I'm sure most of use on TM are aware of.

Confirms my impressions gained before and during our stop at the factory when we came to the Thrill on the Hill event. One could feel not only the refreshed enthusiasm of the staff but also the increased focus on the needs of customers.

Congratulations to Steve Morris and his team for this initiative. At the moment the focus is on the needs of the 3 wheeled brigade but it is significant for all of us.

Thanks Asbo for the detailed report and well done all who made the time to attend.

Peter

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