! Our average time from arrival to being offered a cup of tea is less than a minute!
Did test a London based dealer before buying, but they failed the audition very quickly.
Funnily enough, I once did some 'mystery shopping', complete with camera in tie! Was left completely alone at a Skoda showroom, and not allowed to make first contact.
Filmed the person playing computer games, the receptionist filing her nails, a pile of boxes dumped in a corner and the bit of cardboard soaking up the oil under a car!