A few yrs ago we were in Turkey on hol.
Evening flight home.
Picked up from hotel and taken to airport.
Saw on the info tv that flight delayed.
Stayed like that for a while.
Nobody from hol company to be seen.
After enquiries at info desk still nothing concrete just bland comments.
Eventually a rep started to circulate groups of us and we had to push forward to get info, no attempt to make sure everyone was updated.
After a while we were told flight was cancelled and were being taken to a hotel. The plane had not taken off from uk.
Nice hotel and early call next day for return flight.
Point1......they knew all along that the plane had not taken off so why were we kept uninformed?
point 2..... Passengers were obvioysly herded to be kept together in airpirt and not left in their hotels.
Point3..... Obvioysly easier for them to herd us together as they could "manage" us better re overnight hotel.
Point4....terrible customer communications..."keep em in the dark and avoid having to speak to them " attitude.
I sympathise with the local reps but they were not very customer orientated , possibly on orders from those above?
It was the lack of communication that was the worst aspect. What if people had medical issues etc?
Nobody to turn to.
I sent a suitable letter to company , not just complaint but highlighting shortcomings.
Standard auto reply.
Decided not to use them again.
