Originally Posted By Eurosystem0
Amazing set of responses to my well intended tips for regular travelers.
A. Be prepared to hold an airlines to account within the industry defined protocols which gives them a maximum 3 hour latitude on punctuality.
B.Don't be tempted to use a delayed flight claims company with their high charges. It "appears" the airlines are willing (without any external pressure) to "step up to the plate" (response in 3 working days) to meet their industry "compensation obligations" just by filling in one of "their" claims forms.
In return for this (I thought benign) offering to TM I get a mix of high minded moralistic comments tempered with some balancing views of other within the TM Community. Anyway each to their own. Those that are openly critical of the EU process and my gall, as a customer, for claiming against it, just bear it in mind when you are next screwed by the travel industry.

Thank you for posting this information. Personally I think that the airlines should be held responsible. The amount that they have to pay would often be insufficient to compensate for lost connections and other costs. I will certainly make a claim if the situation ever arises.

Peter

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