I understand your reaction. Employees who come face to face with the customers are the public face of a company. Just as a rude waiter might make you decide never to return to an otherwise excellent restaurant, the same can be true for companies such as Morgan. We all understand that there can be faults with something we have paid for; it is very often how the company deals with those problems that will decide whether the customer will put up with it. An excellent product is not enough; the customer needs to feel valued.
