I'm not sure anyone can add any value by way of comments. Sympathy to the owner if he has problems but such a post is only going to draw moans and groans from every direction. Only the owner knows the facts and it is up to him/her to take it up firstly via the dealer, they represent the manufacturer and I'd do it face to face before sending letters. For all we know it could be a five minute fix.
I have no axe to grind, I don't even own a Morgan anymore and the one I had was excellent, I couldn't fault the quality. I appreciate you are doing it to help a pal Rob but agree with Steve that this isn't the way to do it.