Ha! we've all had raw nerves touched by this scenario over the years..
I can empathise with Robs emotion, I'd be exactly the same if it were a close friend of mine in the same boat. I think it's fair to say that we'd ALL be hacked off it it was you faced with an expensive purchase that didn't meet expectations, and I'm no different.
A few years ago I had issues with my M3W, and went through the process there too.
But one thing that came through all of this was that Morgan don't have a 'Complaints Dept'. I can't think of any other manufacturer that is so close to it's customer base that customers engage directly with people at the factory because they feel part of the wider family.
I do know that times have changed too, and that some great strides have been taken with quality over the past few years because of the past issues & because it's a business that needs to make a profit to survive.
If you take the emotion out of the equation for a moment, you're left with a product that has a fault. It matters not what that fault is, it shouldn't exist.
Knowing that there is a fault, here in the Uk as Jays has mentioned, the first port of call is the supplying dealer.
What concerns me from Rob's post is the phrase "He has sent recorded letters to the dealer in Little Halingbury and to the Morgan motor company.."
To me as an observer, this shows that communication has already broken down. How long has this situation been known is unclear. Presumably if it's only recent, this strikes me as an over reaction on the owners part.
This is the type of situation that usually follows many months of frustration, closely followed by litigation letters and knowing THAT process, it's easy to see why both parties will be reticent to place any more in writing.
As readers on here we don't know the background to the story, and that prompted my first comment.
Rob, I hope you can help your friend here & do some mediation if necessary chum.
