Blimey Boshers you're in a fighting mood today.
Gents, as someone who has lived in the digital world all of his working life (but not gained the salary of Neo or his acting alter-ego) I think it is an opportune moment to introduce a little parable we worked out some time back for the use of email with our customers.
Email - a limited and miserable tool intended to convey information between _different_ people. It uses (the english) language which is imprecise at the best of times as no two people comprehend it the same way. As it removes audible and visual queues it only contains the least valuable 33% of the true information at best. Email does not create the friends you want to keep. If anything is going south in email then it should not be on email.
Nuff said imho.
