Like many others I received the original letter & also today another letter saying the original letter had been sent in error & to continue to use my dealer. Left/right hand syndrome?
It's an interesting exercise, this. If you buy a car from a dealer, they retain all your contact details for their purposes. Same if you book in for a service or buy something from them such as an accessory or similar.
I'd be pretty certain that the dealer will retain those details quite close to their corporate chest, and not disclose them to the factory so unless the factory have dealt with you directly, I'm not sure how they will obtain your details..?
I am sure that when we had the TM meeting at the factory some 18 months/2 years ago with Steve & Mark one of the subjects discussed was dealer communications. I think Steve said that when a NEW car was bought via a dealer the dealer had a form to fill in & send to the factory with (some) details of the purchaser so that surveys (?) etc could be sent, hence these letters. (Dave, Peter, Simon anyone remember?).
