I am sure that when we had the TM meeting at the factory some 18 months/2 years ago with Steve & Mark one of the subjects discussed was dealer communications. I think Steve said that when a NEW car was bought via a dealer the dealer had a form to fill in & send to the factory with (some) details of the purchaser so that surveys (?) etc could be sent, hence these letters. (Dave, Peter, Simon anyone remember?).
You're quite correct here. We've never had any feedback from that meeting, so I have no idea if this was the case or not.
At least the Post Office are happy..
