My insurance with Headley is due for renewal in the next few days and I've been trying, unsuccessfully, to get them to send my renewal quote. Today was the final straw and I told them I was taking my business elsewhere.
A real shame that their service has gone downhill as I've been with Headley since 2008.
Exactly the same experience for me; been with them 11 years,; renewal due 4th July and no renewal docs received. (that has also happened in the past) Tried phoning on 3 occasions but put on hold for an excessive time and never got to speak with anyone. . Finally emailed requesting a response within 24 hours which then produced my documents. The price was only a little more than last year BUT I decided to move to G & W where each time I called I received an instant response. They also happened to be 5% cheaper, marginal I know, but my reason for moving was purely down to customer service. My thoughts were that if I needed to contact them by phone in the future for typically a claim or urgent advice, I would have difficulty making contact. Interestingly, G & W use the same insurers to issue the policy.
