I'm pleased to say this is now sorted courtesy of a chap called Dan who works for Finch. Apparently the problem was finger trouble and my reg was entered wrongly and hence did not appear on the database.
Also, he explained that the troubles we have been having are related to Hiscox deciding it no longer wanted the Morgan business and only gave Headley/Finch three weeks to get it transferred. Given the extras over and above normal insurance - agreed value, retained salvage etc. etc. this takes months to get and underwriter to agree to hence the challenges we've faced.
Finch do want to keep the business and we can expect things to improve. Wait and see I guess is the approach.
