Gij
I have been with Headley Insurance for nearly 20 years, and they’ve always been excellent,
Bud
4/4 - Stanley
I've been with them for a similar period and until they were taken over always received good service. Out of interest did your premium increase?
No increase in premium, just total incompetence over the renewal.
It eventually took three phone calls to them to get an email confirming that they had received my payment and I was covered.
Also, their parent company (Finch) have a Whatsapp based online help. I messaged them, but they have not even been looking at their messages!!
OK, I had lost sight that my renewal was due, but their renewal letter arrived literally less than 24 hours before the policy expired.
The implications of this are quite disturbing.
I will not be using Headley in future and (based on conversations) will probably put future business with Gott and Wynn.
Bud
4/4 - Stanley
