Originally Posted by Alistair
All AV products will work in roughly the same manner. What AVG is doing is not bad or wrong, bad input results in bad output which is what we are probably seeing here. Not worth throwing out the baby/bath water based on one false positive.

Start by marking the site as safe in the AVG settings. Then report it as a "good" site if you can. This should allow you to see it.

If a site gets reported as being a risk by a customer AVG then updates the central cloud database.
Some less experienced people may be worried about something and so hit the "report" button unknowingly.
If enough people report something AVG may then mark their database and so all users with AVG installed will see this change the next time they look the site up to connect to it. This is why only the AVG users are currently reporting it. Other AV software has not had the report and so is happy.

When your machine goes to connect to tm-img the AVG checks the site name (DNS or domain name services) with AVG cloud.
AVG reports it as suspect/bad etc and so your computer bocks it.

This means that people need to report it as good or through some feedback mechanism it needs to get corrected in their database.

For those of you who are non-technical - do not just load another AV program on top of AVG as this will cause melt-down. Removing AV software can be quite a challenge. AV software links very tightly into the operating system in order to do it's job and only one can exist at a time. Always fully remove the old one first. If you have Kaspersky start with prayer as it is a little devil to extract so be careful.
Originally Posted by PaulV
Originally Posted by +8Rich
Well it’s back with a vengeance - I’ll limit my use to the iPhone until that image is removed..AVG has been good to me for 23 years, the last 10 full fat including driver updates & tune up. So I’ll get in more gardening time instead
grin2 maybe..
General IT concensus is that Microsoft's own AV is now "good enough". IMHO 3rd party AV software is more like buying insurance from your electrical retailer when you buy a new washing machine - not generally worth it. If you are prone to accessing unknown websites / mistyping web IRLs that may end up somewhere malicious, then I suppose additional AV s/w might be useful.
Probably better is to use a VPN (which can also trap bad web sites before they get to you) like NordVPN.
To go even better, install a PiHole on a Raspberry Pi attached to your router - that stops most reported bad sites being accessed (remember a lot of sites are accessed indirectly - they are embedded in other web pages) - mostly advertising sites of course - plus this has the effect of speeding up your web browsing. This does require a bit of IT fiddling but the instructions are pretty good!

Interestingly the biggest IT failure (earlier this year) - the CrowdStrike debacle - was effectively a corporate AV suite that went bad. And the biggest scams I see friends falling for are things like McAfee subscription renewals...

Thank you very much for the thought you have both applied to this annoyance it is most helpful and constructive.
As I have rolled over my 3 subscriptions to AVG I am totally committed but feel most hesitant to modify any of the settings with regards to the seemingly errant tm image file. Logic in survival mode tells me if I were to do so I would be unprotected were someone to add another corrupted file of a sinister nature. I imagine AVG would apply the same logic as myself and say well you said it was ok and we are in compliance with your choices. Yours the world class cynic.
PS. I run W10 and get a virus report from them also, so I appear to be doubled up but I am an innocent and total ignoramous in such matters tbph….

2009 4/4 Henrietta
1999 Indigo Blue +8
2009 4/4 Sport Green prev
1993 Connaught Green +8 prev