I had a similar experience about five years ago, I was looking for a new tin top and several people had recommended Lexus, so I took myself along to the local dealership. After looking around at various cars, and being ignored, I approached the young blonde girl at the reception desk and asked if someone could help me. She disappeared for a couple of minutes then returned and said that no one was available at the moment ( it was a Saturday and there was no one else in the showroom), I asked for a price list and brochures and she said someone would call me to arrange a test drive. Five days later no one had called so I called them, guess what? No one was available and someone would call me! I explained that I'd already been told that and the girl promised that she'd make sure someone did call me. Of course I never got that call, I figured that if their sales service was so cr*p their after sales service was likely to be non-existent.
I bought another Mercedes, and am unlikely to ever buy a Lexus.
I hope Morgan don't suffer in this way through poor dealer choice.
Before we bought the current C Series, we visited the Honda dealer, the Lexus dealer, the Audi one, two Merc dealers, a car supermarket, the Toyota dealer and the Mazda dealer and the BMW dealer. In every case our experience was the same as yours with the Lexus shop. In one case the saleman told me off for driving wrongly on the test drive - apparently braking an auto with my left foot is not allowed!
In another case I stod and watched a salesman who had said he would be " with us in a minute" stand and talk to his mate, another salesman for a good 5 minutes before I lost it.
Contrast that with what happens in a bike shop.
