Surely any complaints raised by owners already reach his desk irrespective of TM.
Mike my point here is that we don't know whats been happening in the background and we don't know if he's aware. As I've stated elsewhere its easy for the dealers to shift the blame to the someone else.
I personally would like Mark to stay around but if he's going to get both barrels this won't last long.
Maybe if people are get concerning messages from dealers it would be a wise idea to PM Mark first to ensure that it is correct. If that's then the case let everyone know.
I'd rather we had this type of approach than Mark or getting in the next for something not agreed.
Lets see if we get some feedback from the conversation which will hopefully happen today.