Originally Posted By Roger-Cheshire

That terrible! Using Kaizen the phrase "They all do that Sir" would never be uttered again. grin2


No, what you do is simply train your staff to substitute with the phrase "That's not a fault, Sir, it's a Design Feature"

grin2


Tim H.
1986 4/4 VVTi Sport, 2002 LR Defender, 2022 Mini Cooper SE