Buying a Morgan does seem to be something of an asymmetrical relationship, and I can see both sides of the issue.
For the purchaser of a new vehicle it's a considerable investment, possibly after one's house the single biggest expense one would get involved with. So naturally one might expect to be treated with a degree of respect and get a prompt and decent response to one's issues.
On the other hand, there are always more customers for Morgans than there are cars available, and I can see how a potential customer who might be viewed as 'problematic' in some way might not be encouraged to return.
I have had clients in the past who came to me with what I viewed were unrealistic expectations, and rather than subject myself to any grief I simply turned their business away - and none too politely in one case when confronted with someone who didn't seem to want to take 'No' for an answer.
For me, I wanted a Morgan at a time when buying a new one was out of the question, so I didn't deal with MMC, the dealer I bought from was very helpful and as I do all the maintenance work myself there were no issues with warranties or after-sales service. As a result I've never had any contact with anyone from the factory apart from the folks on the spares counter - who have always been great.
I do for some reason keep running into Factory tour guides, though. They appear to be increasing in number, but in my experience they are all reasonably polite and well-behaved
