I will not, ever, buy anything from that company.
Even if as in your case, it would mean going to Dunelm, buying a large pack of tea towels and doing all the washing up.
The last time we replaced our dishwasher we bought a Miele, from a local Kitchen fitting business as part of a new kitchen. Absolutely not the lowest price machine, but the last one managed 12 years of 2 to 3 loads a day without a problem and was getting very noisy.