Well I certainly hope he showed them the footage and suitable recompense was made.
Reading some of these tales makes me realise how lucky I have been in my 52 years driving/car ownership I have always been fairly treated.
Only once did I walk away from a Ford dealership and that was because they had left the top off the brake master cylinder, they didn't think it was a biggie I then went on to explain that brake fluid has hygroscopic tendencies but that went in one ear and out the other.