Not sure it's arrogance. Customers that have placed a deposit have in general done that via a dealer. These people, are customers of the dealer. If you'd ordered a new Fiesta would you really expect a VIP invitation to a launch at Ford's HQ? Plus, although MMC do have a new fancy coffee machine it's not that big a one 😀
Bit like apples and pears, surely. 50 to 70 UK units this year at most, compared to a new Ford model sales! There would be no better PR image than 50 "punters" stood behind the new model waving their deposit paperwork. Having been an exec of a UK Caravan and Motorhome manufacturer i can assure you that not all manufactures do it the same way.
