...I TRULY WANT to enjoy my 3W forever AND to add a Speed 3. But by abandoning the 3W twice (1/ production-era blind eye to manufacturing defects, 2/ post-production abandonment of S&S mission-critical components), it's an audacious ask of MMC to expect a testimonial. MMC would be wise to jump in with a solution to S&S and IMHO, to offer a 20% discount on the Speed 3 to existing 3W owners as acknowledgement that it is committed to do better. The brand metrics its VC's should be watching here are 'consideration' and repeat business.
Done with my rant.
Not a rant Michael just a reasonable expectation as a customer.
Unfortunately I dont think Morgan thinks in terms of customer-service like a luxury brand should... they have been very tardy on safety bulletins and customer community development IMHO. When S&S sold the X-Wedge rights and stopped production, it would have been nice to get a reassuring customer bulletin on how Morgan will ensure support for M3Ws and their customers...
