Lastly (and it is lastly, honest) I know Morgans are not the same as any other car, or car factory, out there but the benefit we get from that statemnet (the community, the individuality, the hand-builtedness (I invented that word) the personal involvement, the soul) must I guess be evened up also with the downside of more components to marry-up, less development budget/funding, smaller Dealer Network and maybe even slower communications due to less staffing levels?
Though I don't have this poster's length of experience with Morgan, I couldn't agree more with the sentiment.
When a small company puts out products as innovative and individually-crafted as those Morgan is offering, at a similar price point to mass-poduced cars, you cannot have the same expectation you would have of a large manufacturer around production scaling and speed of solving any issues etc - all, of course, perfectly communicated by a large and well-oiled PR machine.
Yes, the Morgan factory may take a while to return calls (most recently I found the person I needed to speak with was giving technical training to European Morgan agents that day, as well as dealing with mine & no doubt many other customer issues...) but on all occasions the desire to help, take responsibilty and provide solutions has been outstanding. Long may Morgan continue to do things its own way.
My personal award for bad order-book management and appalling customer service & communication must go to Porsche, who relieved me of £10,000 for a build slot which 'disappeared' 11 months later - no explanation, no apology and no interest on the free loan I had given them.
