Your analogy to the building business is a good one, up to a point.
As you noted, the project moves along, difficulties may arise that may impact the timeline, the budget or both, granted. If however, you fail to keep your customer abreast of the situation (especially if he inquires) then you and your management team would truly be "a joke"
You are right in
one aspect and that is that my "building analogy is right to a point" - like most analogies.
However I will have a rapport with my (most likely single) client or his professional representative. I will not though be issuing any updates to his funders (or their shareholders in their thousands).
And thus quite frankly coming on site expressing yourself to me as above in such circumstances would only expose your arrogance, ignorance and lack of manners.
I think this analogy is done now.
I believe most people are aware that there are issues involved in building a new car and a potential for unanticipated problems.
The issue here is the lack of even minimal customer service.
...................
In regard to contacting the dealers, the dealers are in the same position. Their inquiries are ignored also.
In what way is there even the "lack of minimal customer service"? Can you even read the posts above? The only person who has posted of recently writing and enquiring received a response in under 12 hours? The only two people I know well who have an order outstanding are receiving info and feedback, one from the factory as his order is with them, and the other from his dealer.
If you want to make a sensible factual comment fine, but please leave the amateur dramatics out of your rhetoric.
And finally as for your last comment, you are suddenly the spokesman for all the Dealers??? And let's by some miracle say you have been elected into such an exalted position; as a Dealer do something about it. Ask for a comment/indication/idea and issue that statement to the numerous customers of yours that are frustrated by the delays. Unless of course all the Dealers you represent have lost all their phone numbers and the address of the factory.
Lance, I hope that addresses your obviously bitter mindset, though I doubt it will have done anything to change it in any way. You
so remind me of someone else
To everyone else, In general, I am not 'defending' MMC and saying they are beyond reproach. To the contrary of course, in this small community I referred to earlier it would be nice for some more accurate info to be put out there.
I just wanted to address the other side of what may or may not be happening, add balance and highlight both the fact that there should be a protocol for addressing concerns (not just posting on forums) and that maybe emotions were running a bit too high with certain posts IMHO of course.
Have we even thought about whether MMC even know when they will have resolved these 'issues'? Though I am sensible enough to acknowledge that doesn't abdicate keeping completely schtum. Maybe all this debate will enable the dealers to get some info that they can disseminate through this medium or another?
