That is so very wrong! I guess it must have been loose since new. As far as servicing is concerned, I think it highly unlikely that “check steering rack isn’t ready to fall off” is on the service list! Sadly nowadays, servicing is carried out with reference tick boxes…if it ain’t on the list, it doesn’t get done. It’s why many of us DIY, but appreciate that the CX is a different kettle of fish when it comes to hands-on. If I were a CX owner, I would be worried once again until I had mine checked out.
