You know,
there are Dealers North of Watford Gap..........
before I sold my MG
, I called in at Ledgerwoods in 'North Lincs' which is my nearest Dealer, and was greeted like an old friend. Phil is into old bikes and trialling and both Phil & Joyce are heavily involved in Club activities. In the end I bought my Roadster privately but would have preferred a Dealer deal, it was just that they didn't have a suitable car on sale and I 'couldn't wait'. I've called in since (to buy accessories
) and on each occasion a cup of tea/coffee is immediate and the facilities are spotlessly impressive. I have no connection other than as a very satisfied customer.
In contrast, I sent an e-mail to the dealer (even further North) who originally had my car as a demonstrator in 05, to see if they could add anything to my history file and have not even had a reply saying 's*d off'. Maybe I'm missing the point, but I would have thought 'Customer Service and 'follow up sales' go hand in hand. This is not always the case.
Dave
