Jays I believe you walk a fine line here.
Technically and legally his contract is with the dealer and dealers is with the factory. Morgan sell on the brand of close family-like engagement. You can visit the factory. You can attend TOTH and meet them. People from the factory engage on the forum openly. I like this. It is part of why I bought the Coupe and Morgan in general.
This does mean that the factory is opening the door to requests for support and help when things get fluffy. To say speak to your dealer feels a little like selective engagement which is not good for long term trust. A Lot of Morgans brand value is that "forever" proposition. Once people have bought into owning a Morgan I doubt they are ever without one again. Being dorked around having spent £90,000 is a good chance of stuffing that.
I agree from experience that communications with Morgan can be variable. Despite my personal experience I still love everything about the cars and people. I know what it feels like to be overloaded and so bite my tongue from time to time.
Whats the root cause, poor communications on top of technical faults ? The comms can be fixed more easily than the faults I suspect.
Turn this around. If you had passed over £90,000 of your own money and bought into the family engagement how would you feel if this happened. I would feel like someone had peed on my dog. I bet Steve remembers an email I sent to him some time back.
I bet a quite a few people on this board are nodding their heads like Paul and I but being very British and supportive of Morgan. I am glad about this as we have seen great strides by the factory in the last few years.
No doubt things are improving as we see almost no emails like this on the forum compared to a few years ago.
Clearly they are embarrassed to raise this as someone has had to do it on their behalf. For me this is a sign that the level of engagement they feel with the factory needs respect? If as you say they should be working with the dealership why is it still outstanding as this can only be an issue for Morgan in one of two ways.
1. The dealer is not getting the support of the factory to resolve it.
2. One of your dealers is failing your customer and needs a knock.
Lets also push the issue a little further. If the electrics do switch off whilst the car is doing 80 on the motorway the customer is potentially dead and Morgan are potentially in court. I know how it feels when the electrics all switch off at 60 on a B road. Its unpleasant.
As I say above - it is clear the factory are continuing to improve. Sorry if anyone reads this in a negative manner. I put my money where my heart is.
