Not having any sort of customer service department/personnel is an extreme under-sight for a company which relies heavily on its consumers to bring a greater number of customers to them and professes an open door type ethos.
I love Morgans, so I hate to see the company shooting itself in the foot over something which could so easily be remedied.
Frankly I find this almost unbelievable.
Morgan have ISO 9001,the principles of which are continuous improvement and customer satisfaction. They are obliged to have some mechanism in place to comply.
