Originally Posted By twotribes
Originally Posted By donaldosaurus
Thank you for your email.

We do not have a customer services department, perhaps you could briefly explain your query and I can direct you to the relevant department?


I got the same response when I asked about a speedo calibration issue on a new 4/4 - and I was delighted. I ended up speaking to a technical guy who figured out the issue from the build spec (a non-standard installation as it turned out). I was given information to recalibrate it myself if I was feeling clever (I wasn't) or to share with a Dealer if I preferred.

You may wonder why I started with the factory - it's because they performed a factory collection PDI.

I can't think of anything else I have ever bought where I could call the factory (rather than the supplying retailer) to resolve an issue. Even if Morgan don't call this 'Customer Services' how can this willingness to talk to end-customers be a bad thing? confused
I'm inclined to agree. I've spent all my working life dealing with car manufacturers who increasingly became so self-important that sometimes they fail to see why they should share information with their dealers - let alone customers. Morgan's response in this instance seems more than reasonable (if a little slow in coming).

I guess Morgan are beginning to fall between two stools: too big to be a "cottage industry"; too small to have the full panoply of management BS the big boys hide behind. Thank heavens for that wine

But I do think someone up there needs to be careful not to take us little folk for granted. Just responding to an email/voicemail makes all the difference.


Nick
Connaught Green Roadster S3 V6