[quote=Roger-Cheshire]
Ironically Customer service which I'm sure will be foremost in your business ethic is seemingly the last as far as the Bankers are concerned. In my view they are leaving a golden opportunity for a new type of banking service with no frills but totally customer focussed to emerge.
Interestingly no one on here has sung the praises of their branch.
Interestingly there are small banks in the market including one that is trying a branch based model - Metro. They are all finding life very difficult. With low wholesale interest rates and customers not willing to pay for a service, running branches with all the costs that involves isn't really viable.
The only complaint I have with any of the banks I use is the amount of legalistic bumph that the FRC force them to send out to me. Often 20 pages at a time - does anyone ever read that rubbish?
