Thanks Simon,
I eventually got an email back to say they have no Customer Service Department, they may as well have dropped off the word Department! But they could maybe forward a mail on to the right person, ummmmmm.
They ask me to make a payment over the phone and it goes to voicemail.
There is still something nice about the cars luckily.
Not in a big rush for a factory tour any more, would bite my lip too hard.