I've been contacted by the new manager of the spares department at MMC and he has asked me to pass his direct contact details on to Donald. Equally, he has stressed that I am welcome to give his details to anyone else who he can be of assistance to. I don't think you can say fairer than that and again, it illustrates to me that, MMC do care about the customer experience and are trying to improve when they get it wrong.
Perhaps they have realised the power and influence of the TalkMorgan Forum
