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Heinz,


Mercedes is one of the better examples of how co-ordination between a service dept. and manufacturer over a warranty issue. should work. My '93 E320 Cabriolet when only a few days old developed an intermittent fault which the service engineer traced to two wires rubbing against a metal tube (mine was the first UK delivery with this new security innovation) causing an exposed rubbed wire. After speaking to the UK Warranty Dept, the service engineer was put through to the German shop floor engineering section to discuss the issue for them to rectify the problem on the production line.

I think I read somewhere that Morgan was putting considerably more emphasis on controlling its warranty costs, so I'm not surprised by this turn of events. Hopefully they will develop a reference bible of known warranty problems/issues and accepted fixes to aid and speed up the process, of course this also would create a known tolerance,/acceptable characteristic of faults/issues outside of warranty claims procedure.