I also called the factory about some extra parts, accessories. What a waste of time. Emails are not answered and answer phone messages are not returned. So I email reception and ask if they have a Customer Service Department, guess what no response
Not good at all.
Drop me an email, if you want, and I'll forward it on to someone who will respond.
I know they are having a shake up in the spares department but there is no excuse for poor communications.
