Gents
I don't want to get to heavily involved in this particular subject for obvious reasons, however I'd like to point out that we have a customer service telephone number on our website 01684 580757 the email address is dsc@morgan-motor.co.uk
This was introduced several months ago (and has been used by our dealer network since last November) and followed on from the global dealer meeting(& focus group), where several matters including customer service and communication with the factory were raised. We aim to answer any queries through our DSC within 24hrs.
We do listen to our customers and are constantly monitoring our own systems to provide a better service, sometimes we're unable to react as quickly as we'd like and it would be naive of us to think that our customer service is at the required level for the marque but we are moving in the right direction.
Obviously the contact information has not filtered through to the group, please contact us through this channel with any issues or questions you may have (although your nearest dealer should always be the first point of contact).
Regards
Mark
